Our rapidly growing Herefordshire based clients are seeking an experienced Account Management Team Lead to join them on a full time, permanent basis. The successful candidate will manage a busy, growing team of ambitious and service driven professionals to provide retention and growth to customers ensuring a well-oiled sales process and a second to none service delivery.

You can expect:

• Highly competitive starting salary plus additional performance related bonus
• Ongoing growth opportunities
• Working hours: 8am - 5pm, Monday - Friday (30 minutes for lunch) – Site based
• Office based with a great team culture and a strong family spirit

What you will be doing:

• Maintaining excellent relationships with customers to give a world class service & communications
• Team supervision - guiding & mentoring the account management team
• Performance Management - Setting goals, conducting performance reviews and leading daily/weekly huddles to discuss any customer challenges/scenarios to support our seamless experience to customers
• Resource Allocation - Ensuring the team is staffed appropriately to ensure the team is meeting targets
• Delivering on ‘standards of practice ’Driving GP growth with exceptional service & retention
• Managing customer quote opportunities in the pipeline and fanatically following up to build on growth
• Look out for new opportunities within our customer base, through interactions or social media, feeding them to relevant sales reps/BDMs
• Overseeing the quote requests/opportunities to ensure that all areas are actioned within 60 mins where applicable
• Achieving consistent sales results and hitting monthly targets
• Align our core values Using Salesforce CRM tools, to ensure all interactions of relevance are documented
• Working with other depts where applicable to deliver on the needs of our clients
• KPI Tracking - Monitoring KPI’s & customer satisfaction scores, revenue growth, retention rates & team productivity
• Onboarding new team members, training them through all processes correctly
• Reporting to senior team leaders regarding team performance, client satisfaction and continuous improvement - promoting ongoing training, and implement improvements to team processes

What we are looking for:

• Demonstrate progressive account management / sales, with supervisory experience desirable
• Strong administration experience across ERP, CRM and reporting within a sales environment
• Client focused mindset, putting the clients needs & satisfaction at the forefront of any decision-making
• Strong organisational and leadership abilities to motivate, inspire & guide the team where needed to meet business objectives and get the best out of your day
• Problem-solving abilities to address & resolve team or client issues quickly & efficiently
• Tenacious with the flexibility to adjust strategies and approaches based on the situation and customer feedback to facilitate growth
• Excellent written and verbal communication skills
• Happy to be office based in Hereford

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