We are recruiting for an experienced Customer Service Advisor to join our rural, Leominster client within their technical team on a full-time, 12-month contract basis. The main purpose of this role is to provide advice to the external and internal customers of our large, well-established client.

The successful candidate will be competent in customer services and administration ideally with prior experience within a technical role.

What you can expect:

• Salary: £28,047 – £30,075 per annum
• 25 days annual leave plus bank holidays
• Hybrid working option on completion of a 6 month probationary period
• 12 months fixed term
• Progression opportunities
• 39 hour working week, Monday to Friday (4pm finish on a Friday)
• A structured training plan

What you will be doing:

• Responding to all requests relating to technical advice via phone, email, and online enquiries
• Utilising internal software systems to produce calculations to show compliance within current industry standards
• Ensuring best practice advice is given at all times, in line with industry and company guidelines
• Acting responsibly, and in the interests of the company, deferring queries via line managers, where uncertainty may exist
• Setting and adherence to customer service goals, taking into account the Team KPIs
• Learn about the company’s products and services to develop own technical knowledge and keep up-to-date with changes
• Contribute to the development of technical solutions by sharing information and reporting issues to the Technical Services Manager

What we are looking for:

• Excellent customer service skills
• Candidates with prior experience within a technical role, including construction or engineering are encouraged to apply
• Excellent administrative skills and good attention to detail
• Ability to set and adhere to high customer service standards
• Proficient in the use of MS Office applications
• Excellent time management skills, being highly efficient and well organised