Are you prepared to step into an exciting and significant role? An opportunity awaits with one of Europe's leading online off-price retailers, M&M. With a customer base exceeding 3 million and an extensive network of specialised local market websites throughout Europe; this is your chance to join a brand that extends its reach to over 25 countries worldwide.
This opportunity is ideal for anyone looking for additional work over the Christmas period, and any candidate who are looking to set out on their career in customer service.
Brand: M&M
Position: Customer Support Advisor
Contract: Short-term (September to December) with potential for permanent roles
Location: Leominster
Working Hours: Monday to Sunday, 4 days a week
Shifts: Monday to Friday - 9am to 7pm, Saturday - 9am to 5pm, Sunday - 10am to 4pm
Pay: Competitive hourly rate of £11.20, weekly pay, shift supplement for weekends worked
What to Expect:
This isn't just a job - it's an opportunity to gain invaluable experience with an international brand. As a Customer Support Advisor, you'll be at the forefront of the Contact Centre functions, making meaningful connections with customers. Here's what's in store for you:
- A full rota pattern that ensures work-life balance, with the possibility of weekends off.
- A competitive hourly rate of £11.20 and weekly pay that recognises your hard work.
- Additional shift supplements for your efforts on weekends.
- A short-term contract with the potential for permanent placement - your dedication and skills are valued. You can find out more about the benefits of Temp to Perm roles on our blog here.
What You'll Be Doing:
Your role is all about communication, connection, and customer satisfaction. Here's how you'll make a difference:
- Engaging with customers through chatbot, email, and social media to address their questions and concerns.
- Handling customer enquiries and resolving complaints promptly and effectively.
- Safeguarding customer information in compliance with GDPR regulations.
Your Skills:
We're not just looking to find new employees; we're looking for individuals who align with our client’s values and bring their unique qualities to the team.
- Exceptional communication skills with a polite telephone manner.
- Proficient keyboard skills to ensure smooth chatbot interactions.
- Confidence, assertiveness, and a proactive approach to challenges.
- Experience in a Contact Centre or office environment is a plus, but don't worry if you're new to this - our client will provide comprehensive training.
What Next? Apply Today!
If you can see yourself in this role, why wait? Apply today and be part of a team that values your expertise and is excited to have you on board.
Once you’ve registered your interest with us, we’ll keep in touch and let you know next steps. If you’re successful, you’ll be invited to an induction for a run through of your role and responsibilities.
Find the full Job Description here
To apply or find out more information, please complete the form on the job description, or contact Sarah via email at sarah@recruitmentdirect.co.uk or by calling on 01568 615262.
Stay up to date with our business updates, recruitment insights and news here on our blog.
Spanning a range of sectors and professions, we work with small start-ups to large corporations looking for permanent, contractual and temporary positions across Herefordshire, Shropshire and Worcestershire.
